Terms of service

These Terms of Service (“Terms”) govern your access to and use of Signalpost, a white-label reporting service provided by Quick Rank Marketing (“Signalpost,” “we,” “us”). By creating an account or using the service, you agree to these Terms on behalf of your agency (“Customer,” “you”). If a signed order form or master agreement exists between us, that agreement controls where it conflicts with these Terms.

1. The service

Signalpost connects to a practice’s Google Search Console and Google Analytics, together with public search and Google Places data, to produce monthly search and AI-visibility reports that the Customer delivers to its own clients under the Customer’s brand. The service is offered to marketing agencies for business use only.

2. Eligibility

You must be at least 18 years old, use the service for business purposes, and have authority to bind your agency to these Terms. The service is intended for the United States market.

3. Accounts and security

• You are responsible for the confidentiality of your login credentials and for all activity under your account.
• You will notify us promptly of any unauthorized use of your account.

4. Customer responsibilities and authorizations

• You represent that you have the authority and all necessary consents to connect each practice’s Google properties and to have us process that data on your behalf.
• As between you and us, you are the controller of your clients’ data and are responsible for your relationship with those clients.
• You will not submit to the service any patient data, appointment data, or other protected health information. The service is not designed to receive such data and must not be used to process it.

5. Acceptable use

You agree not to:

• reverse engineer, resell, or provide access to the service except as permitted;
• use the service to violate any law or any third party’s rights;
• use the service in a way that violates Google’s terms, including scraping Google Maps owner data; or
• interfere with or attempt to gain unauthorized access to the service or other customers’ data.

6. Third-party services

The service relies on third-party APIs, including Google APIs and SERP-data providers. Your use of data obtained through Google is also subject to Google’s terms and policies. We are not responsible for changes to, or the availability of, third-party services outside our control.

7. Fees and payment

Fees are charged per connected practice, per month, at the rate set out in your order form or as otherwise agreed. Fees are exclusive of taxes. Unless stated otherwise, fees are non-refundable and payment is due per the agreed billing terms.

8. Intellectual property

We own the Signalpost software, templates, and all related intellectual property. You retain ownership of your clients’ underlying data. You grant us a limited license to process that data solely to provide the service. We may use aggregated, de-identified data to operate and improve the service.

9. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the service and use it only to perform under these Terms.

10. Data protection

Our handling of data is described in our privacy policy, which is incorporated into these Terms. We do not collect patient data or PHI.

11. Warranties and disclaimer

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that visibility metrics will produce any particular result.

12. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability arising out of or relating to the service will not exceed the fees paid by you to us in the twelve months preceding the claim.

13. Indemnification

You will defend and indemnify us against claims arising from your data, your authorizations to connect properties, or your use of the service in breach of these Terms.

14. Term and termination

Either party may terminate for convenience on written notice, subject to any order-form commitment, and either party may terminate for material breach that is not cured within 30 days. On termination we stop processing your connected data and delete it and stored tokens within a reasonable period.

15. Changes

We may update the service and these Terms. Material changes to these Terms will be reflected by a new “last updated” date; continued use after changes take effect constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the Republic of South Africa, where Quick Rank Marketing is based, without regard to conflict-of-laws rules, unless a signed agreement between us specifies otherwise.

17. Contact

Questions about these Terms? Email hello@signalposthq.com. Quick Rank Marketing, South Africa.